Frequently Asked Questions

Ignoring the debt collector is not a good idea. It may cause the collector to use other methods to collect, like suing you in court.

The Consumer Financial Protection Bureau states on its website that: “Ignoring or avoiding a debt collector is unlikely to make the debt collector stop contacting you. If you believe you do not owe the debt, you should tell the debt collector.”

You can send the letter yourself, but we don’t recommend it.

You’d have to:

  • Print it.
  • Package it.
  • Go to the post office.
  • Fill out and attach a certified mail receipt.
  • Pay $4.05 for trackable mail. It’s a best practice to send these letters by trackable mail so that you’ll have a better chance of proving when the letter was delivered to the debt collector.
  • Keep a copy of your receipt from the post office for your records.
  • Track your letter by manually entering the 20-digit tracking code on your receipt.
  • Navigate next steps without our help. We want to do everything we can to help you through the rest of this process. If you send the letter yourself, we won’t know the details of your situation, and won’t be able to assist you.

If, despite all this, you really want to send the letter yourself, we make it easy to email yourself a PDF of your letter.

After you send your letter through DebtSettle:

  • We’ll print, package, and mail your letter.
  • We’ll send you a confirmation email with your tracking information
  • We’ll send you automatic updates on the letter’s progress.
  • You can create a free account on Juris so you can see your letter and track its progress at any time.
  • You’ll wait to see what the debt collector does.
  • If you don’t hear from the debt collector again, we’ll automatically notify you about next steps to clear the debt from your credit report.
  • If the debt collector responds to your letter or otherwise contacts you, log into your Juris account and click on Next Steps. We’ll help you determine the best course of action.
We provide a 30 day Money Back Guarantee because we want everyone who uses our service to be fully satisfied with it. To read about how it works, just click here to go to our Terms of Service.

No! Juris is not a law firm or a substitute for the advice of an attorney. Through DebtSettle, Juris provides a self-help service with general information and assistance only. This is the same service financial counselors perform across the country. Juris cannot and does not provide legal advice. What you will write to the debt collector is entirely up to you.

If you feel you require legal advice, we’d recommend accessing the American Bar Association’s Find A Lawyer serviceĀ and/or the CFPB’s list of state Legal Aid organizations.

We would love to answer your question. If enough people have it, we’ll add it to this list!

Please use the chat box in the lower right corner of this screen, send us an email at team@getjuris.com. or call us toll free at 1-888-880-8095.

Juris is not a law firm or a substitute for the advice of an attorney. Juris provides a self-help service with general information and assistance only. Juris cannot and does not provide legal advice. Your access to this website and use of this service is subject to our Terms of Service.

If you have any comments, questions, or just want to say hi šŸ‘‹, we would love to hear from you! You can use the chat system in the bottom right corner of this screen or email the team directly at team@getjuris.com.